Our Ten Points Of Culture
I am focused on providing the best medical care to the patients and making sure that all clients leave our practice with the feeling that Bingle Vet is the best caregiver for their pet. My focus is on performing activities to ensure that Bingle Vet builds the reputation as the Ritz Carlton of Vet Clinics.
2. Standards of Care
I am committed to improving organization and efficiency by establishing and maintaining patient and customer standards for all aspects of the business and communication. I will help to create and enforce Standards to ensure the practice reaches the highest standards of operation.
I am committed to providing honest and open communication between team members and clientele. I will always speak positively of my co-workers and clients. I never use or listen to sarcasm or gossip. I take full responsibility for responses to my communication. I greet and farewell others using their name.
I am committed to using my individual skills to help the team provide quality service – teamwork is key. I will always step up to help others as well as kindly ask others for their support when needed.
I am committed to providing excellent quality service through self-innovation, continual education, clear and concise communication, and focus on exceeding client expectations at all times.
I am committed to taking responsibility for my own actions to ensure that team member cohesion is maintained at all times.
I am committed to being supportive of those around me in an effort to create a positive, friendly and caring environment. I will focus on creating the best ambiance for our clients; from the time they pull into our parking lot, walk into our building, are put into an exam room, enter our boarding facility. I will help create that Ritz Carlton experience for our clients and co-workers. It is critical that I am positive and proactive at all times.
I will act professional at all times and strive to provide the best professional working environment for all. I will refrain for yelling or acting inappropriate at all times. I will 100 percent respect others and strive to live above the line.
We strive for perfectionism and want every clients experience to be 10 out of 10. We want every animal to be perfect, every employee to stay with us forever, that’s how we strive for excellence. I am thorough in all my actions so that each client receives the best medical care for their pet and customer service. I will help ensure that the invoice is complete, medications are appropriately dispensed and the client receives all appropriate educational material. I will help make sure each patient transaction is thoroughly completed from start to finish.
I am affectionate towards all animals. In front of clients, I will always reach out and show my affection for their pets. I will love, care for and treat all patients like they are a part of my family.